Upon arriving to the Casa de Saúde São José Emergency Care, each patient is welcomed by a team of professionals trained in emergency care. To better organize the care and prioritize those more urgent cases, our team evaluates each patient’s symptoms to establish a classification, which serves as the criterion for determining the order in which the patient is seen and also to send him or her to the professional most suited for each case and condition.

All of the care we provide follows medical and nursing protocols, as well as the recommendations of the Brazilian Ministry of Health which, through its National Policy of Humanized Care, guarantees priority assistances for those patients with more serious conditions.

We use three levels of classification:

Level 1 – red – immediate care

Level 2 – yellow – seen within up to 15 minutes

Level 3 – green – seen within up to 30 minutes